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Two men working through a difficult workplace conversation
Learning experience / Kim EnsleyThe Conversation You’ve Been Avoiding
Scenario-basedVideo & voiced responsesSCORM 1.2

The Conversation
You’ve Been Avoiding

A fictional learning experience for new managers: turn a missed-deadline conversation into a clear, shared plan.

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Design rationale

Why this experience is built this way.

This page explains the instructional decisions behind the conversation course. It focuses on the connection between the audience, the practice, and the evidence of learning.

The planning artifacts below were reconstructed from the completed course for this portfolio. They do not represent original research records, learner testing, or measured results.

01 / Define the design problem

Help managers rehearse a difficult skill.

AUDIENCE

New managers

A familiar missed-deadline situation gives communication practice a concrete purpose.

DESIRED PERFORMANCE

Describe, explore, agree

Describe observable facts, explore the employee’s perspective, and agree practical next steps.

DESIGN RESPONSE

Practice before judgment

Keep branching practice unscored so learners can explore consequences. Use a separate assessment to check understanding.

02 / Learning architecture

A deliberate sequence, not a content list.

Establish context
Make the purpose clear
→
Build understanding
Provide concise guidance
→
Practice decisions
Show consequences
→
Check & support
Assess, review, take a job aid

The structure supports relevance, self-paced review, and application. Each stage has a different purpose: explain enough to act, give the learner a choice, then provide feedback that makes the choice useful.

03 / Storyboard reconstruction

What each part needs to accomplish.

01 / Frame the problem

A missed deadline, not a label

Preparation distinguishes observable facts from assumptions before the conversation begins.

02 / Practice the skill

Listen before solving

Voiced responses make the effect of a selected choice easier to interpret.

03 / Close with action

A shared next step

Planning choices and the debrief focus attention on a clear agreement and follow-up.

Alex character artwork from the conversation course

Visual choice → instructional purpose

A consistent character image anchors the voiced responses to one person. The image supports continuity; the branching dialogue carries the instructional interaction.

Packaged course artwork, annotated here to explain its design purpose.

04 / Interaction & feedback logic

Make the consequence useful.

Situation + choice
→
Consequence / response
→
Continue or recover
→
Debrief the decisions
  • Why branching?It lets learners compare approaches in context and see how a decision affects what happens next.
  • Why allow recovery?A less effective choice becomes an opportunity to reconsider instead of an immediate failure.
  • Why separate practice and assessment?Exploration remains safe while the final check has a clear scoring rule.
05 / Assessment alignment

What the current evidence can tell us.

Performance goalDesign supportEvidence & limitation
Open with observable factsOpening-choice practiceUse the three-item knowledge check as limited evidence; add a behavior rubric for application.
Explore before offering solutionsVoiced branching responsesReview scenario choices formatively, separately from the final score.
Agree a clear planPlanning decisions and debriefUse a later role-play to test whether the learner can agree actions and follow-up.

The current three-item assessment requires all three correct answers. Passing demonstrates performance on these questions; it does not establish workplace transfer.

06 / Reflection & evaluation plan

What I would test next.

UNDERSTANDING

Inspect first attempts

Look for recurring errors by learning goal and revise the guidance or practice that precedes them.

APPLICATION

Observe a new situation

Use a later scenario or role-play with a behavior rubric to check application beyond repeated questions.

USABILITY

Listen to learners

Ask a pilot group where directions, feedback, or navigation create friction, then revise and test again.

Proposed evaluation plan. No learner study or measured performance improvement is claimed.